ITIL stands for Information Technology Infrastructure Library, a set of concepts and guidelines within the IT field that are used to develop operational procedures within the IT department of an organization. ITIL has several levels of accreditation that are available for study. The successful completion of an examination is recognized with an official certification and a lapel pin. The first level of ITIL is Foundation. The EXIN or ISEB ITIL Foundation Certification examination is comprised of 40 questions. These questions are multiple choice, with each question offering four potential answers. Only one of the answers is correct for each question, therefore a student should only mark one answer per question, as two or more marked answers yields a negative mark. A student must answer 26 questions correctly within a single hour to pass the exam. The professional certification is contingent on the timed exam, and many students enter this situation fearful and stressed. Use the following tips in this article to alleviate some of this concern.
If you take the exam, you have 60 minutes in which to answer 26 questions correctly. Given the total 40 questions, you have 1.5 minutes per question. This calculation breaks down to a steady rhythm, if applied. Give each question 90 seconds, and then move on. Within this rhythm, try and spot easy questions within a few seconds. Jump around, as order is not mandatory. Knock out easy ones early, and build confidence as you work on harder remaining questions. Quickly complete half of your 26 required correct answers this way, and possibly more.
Again, 26 is the threshold for passing. There are tough questions among the 40; it is an examination after all. Do not panic if you do not know the answers. Make an educated guess. If you did the easy ones first, you may have passed already. To make sure you only miss questions you really do not know, read each question carefully so you understand it. Stress speed-reading or skimming contributes to misinterpretation of the question. If the easy ones went fast early on, you have more than 90 seconds available for each of the more difficult questions.
If a thorough reading or two does not make the answer obvious, reread the question, and look for keywords in answers and the question text. Do any particular pieces of vocabulary leap out at you? Do not over think the questions. Also, remember that the Foundation exam is based on the book. Even if you have experience in implementation of ITIL or Service Management, it is the book contents that matter. The exam is probing your knowledge, not your resume. There are some telltale signs of hard questions. Any queries that have subjective words like "best," "closest" or "most" are examples. Any suggestion that several of the four options might be true is misleading, as only one is the correct option. Another red flag is if a question contains "no" in it. If you are unsure of the correct answer, remember the advantage of multiple choice, and eliminate the bad answers. If you can ascertain one or two incorrect answers, you leave yourself with a 50/50 chance of guessing the correct one. When guessing, your intuition has a higher success rate the first time around. Mark it and move on.
With luck, these tips are the keys you need to successfully pass the ITIL Foundation Course and get your pin. This advice is also useful for later exams. Just remember there is no substitute for studying and a good night's sleep. Good luck!
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